Packaging help | Insta US same-week catalogue orders

What it is for

If the pack page names tissue, a band, or a divided carton, that is what arrives. If you need something the page does not name, order the insert or crate code that does. A subject line is not a packing bench.

How it ships

Label week is the only path that puts your art on the goods before they leave. Stickers in an envelope on Thursday will still be in the envelope on Friday. Andre Blake's slot is not a walk-up.

At the door

Mixed goods are split when safety wants a split. Coffee, glass, and scent are the usual reasons. The ASN will show it. You are not being charged a creativity fee. You are getting a carton that did not leak into its neighbour.

When it slips

Open one band at receiving and leave the rest closed. The prettiest unboxing is also the fastest way to turn a clean return into a no. Display from the top unit. Sell from the next one.

Help pages point at the longer sheets when a count or a clock is involved. Start with sheets if you are about to sign a delivery, and with windows if you are about to promise a date. The mailbox remains orders@insta.us.

Keep going

What to send

For packaging help, the first line should carry the ASN or the code, then the question. Do not open with a mood. The person reading the cut may be between two doors. Packaging help is handled in the order thread so the yard photo and your photo stay together.

There is no form on this site and no password to reset. If you need a pack spec, read the pack page and the carton sheet. If you need a clock, read the window. Help is for the gap between those pages and the carton in front of you.

Same-day notes beat Monday reconstructions. Five business days is the outer claim window when a band hid the miss. After that, packaging help may already be closed in the book. Ask anyway if you have a fact we did not have. A restatement of frustration is not a new fact.

Before you send

Put Packaging help in the subject with the yard and the window, and put the quantity in the body as packs unless you truly mean masters. Forward that thread to the person who will meet the truck, because a receiver working from memory signs the wrong note. If this is your first order, two inners on the sample floor teach more than a pallet you cannot store. Newark and Columbus are the calm doors for a first count. Heat yards and winter yards can wait until you know the paper. A confirmation that names a different day than this page is the day to plan. Reply there, not in a new mailbox.