- House
- Insta US
- orders@insta.us
- Clock
- Monday 15:00 ET
Help is the short door to shipping, returns, claims, tracking, accounts, and packaging. The sheets are longer. Use help when you know the topic and the sheets when you are about to sign, print, or pay.
There is no form. Write orders@insta.us on the existing thread if you have an ASN. A new thread is for a new order. Caps in the subject do not move a truck. The ASN number does.
Accounts are invoices and threads, not a login. Tracking starts at the carrier scan. Returns are announced, banded, and on time, or they are not returns. Claims are photos. Packaging is the code you ordered, not a vibe in the subject line.
Sheets: the full set.
How this page is used
Help belongs in an email subject beside the yard and the window. Write before 15:00 Eastern on an ordinary Monday, and read the confirmation when the week is a holiday sprint. A complete note gets a yes or a no. A vague one gets a question that may miss the cut.
Receive at the door. Count one inner. Count a second if the first is short. Photograph the flap the same day if you will want a credit. Help does not change that sequence, and a short-pay on another invoice is not a substitute for it.
Weather, a missed appointment, and a locked receiver all move a floor day. The yard writes the next day in the same thread. Reply with what can wait. orders@insta.us remains the door in. There is no cart on this website.
Before you send
Put Help in the subject with the yard and the window, and put the quantity in the body as packs unless you truly mean masters. Forward that thread to the person who will meet the truck, because a receiver working from memory signs the wrong note. If this is your first order, two inners on the sample floor teach more than a pallet you cannot store. Newark and Columbus are the calm doors for a first count. Heat yards and winter yards can wait until you know the paper. A confirmation that names a different day than this page is the day to plan. Reply there, not in a new mailbox.
What to put in the note
Help is a working page for a buyer who already sells on a floor. The useful note names the yard, the window, and the quantity as packs, inners, or masters, and it uses only one of those words. orders@insta.us is the mailbox. There is no cart and no login. A second thread about help does not move a truck that is already sequenced. If you already have an ASN, stay on that thread and put the number where a picker can see it.
The ordinary cut is 15:00 Eastern on Monday. A note about Help that lands after the cut waits for the next open window unless the confirmation says the week is a holiday sprint. When the confirmation names a different floor day, plan that day. Do not plan the day you hoped for. Newark and Columbus are the calm doors for a first count. Heat yards and winter yards can wait until you know which paper you actually sell. Forward the thread to the person who will meet the truck. A receiver working from memory signs the wrong note.