Returns help | Insta US same-week catalogue orders

What it is for

Start on the order thread. Say RETURN, the code, and how many banded inners are still unopened. Do this inside ten days of the floor day. We reply with the yard that will take them, which is the yard that shipped them, not whichever city is closest to your mood.

How it ships

Do not ship a pallet back as a surprise. Unannounced returns sit, get dusty, and then fail the unopened test because of the sitting. Wait for the yes.

At the door

Damage is a claim, not a return. Leave crushed glass where it is and send photos. A return trip finishes the damage and muddies the file Helen Cho is trying to close.

When it slips

Retail price is not the credit. The credit follows the invoice. If you over-ordered a seasonal hoodie, the return freight is yours. If we sent the wrong code, the freight is ours. Read that sentence twice before you promise a finance team a blanket number.

Help pages point at the longer sheets when a count or a clock is involved. Start with sheets if you are about to sign a delivery, and with windows if you are about to promise a date. The mailbox remains orders@insta.us.

Keep going

What to send

For returns help, the first line should carry the ASN or the code, then the question. Do not open with a mood. The person reading the cut may be between two doors. Returns help is handled in the order thread so the yard photo and your photo stay together.

There is no form on this site and no password to reset. If you need a pack spec, read the pack page and the carton sheet. If you need a clock, read the window. Help is for the gap between those pages and the carton in front of you.

Same-day notes beat Monday reconstructions. Five business days is the outer claim window when a band hid the miss. After that, returns help may already be closed in the book. Ask anyway if you have a fact we did not have. A restatement of frustration is not a new fact.

Before you send

Put Returns help in the subject with the yard and the window, and put the quantity in the body as packs unless you truly mean masters. Forward that thread to the person who will meet the truck, because a receiver working from memory signs the wrong note. If this is your first order, two inners on the sample floor teach more than a pallet you cannot store. Newark and Columbus are the calm doors for a first count. Heat yards and winter yards can wait until you know the paper. A confirmation that names a different day than this page is the day to plan. Reply there, not in a new mailbox.