- Sheet
- Carton spec sheet
- Use
- At the door or before the email
- orders@insta.us
The floor problem
Every pack page lists the inner and the master. The inner is what you sell or break. The master is what the yard moves. When you order 10, we read 10 inners unless you write 10 masters. This single ambiguity has created pallets nobody wanted.
The pack
Weight on the page is approximate, useful for a hand truck and a freight elevator, not for a customs form. If you need a certified weight, ask before the cut and we will weigh a real master.
A clean receive
Stack limits exist because straps bite. Gift crates stop at four high. Caps stop at four. If a carrier builds a taller wall, photograph it. A crushed brim from a five-high stack is a claim when the note said four.
Claims and timing
Coffee does not ride under candles. Glass does not ride under broth. If you do not ask for a mix, we may still split for safety, and the ASN will show two handling units. That is a carton that survived, not a surprise fee.
Print this sheet or keep it with the ASN. It is written for the person at the door, not for a slide. Questions that the sheet does not answer belong on the order thread, with the code, not in a new mailbox. orders@insta.us is the cut.
Keep going
Worked use
Read carton spec sheet before you write, not after the driver leaves. Put the code in the first line and the quantity in the body, in packs, unless you mean masters and say so. Ten is ten inners. That single rule sits behind more of these sheets than people expect.
Keep one thread. A second subject becomes a second pick, and then carton spec sheet cannot tell which truck you meant. Forward the thread to the person at the door so they are not counting from memory. Memory signs the wrong exception.
Credits, when a sheet ends in a credit, are memos in USD against the invoice. Do not short-pay a different order and call it even. Weather and holiday clocks, when they apply, live in the confirmation and outrank a general page. If carton spec sheet and the confirmation disagree, believe the confirmation and write back on that thread.
Before you send
Put Carton spec sheet in the subject with the yard and the window, and put the quantity in the body as packs unless you truly mean masters. Forward that thread to the person who will meet the truck, because a receiver working from memory signs the wrong note. If this is your first order, two inners on the sample floor teach more than a pallet you cannot store. Newark and Columbus are the calm doors for a first count. Heat yards and winter yards can wait until you know the paper. A confirmation that names a different day than this page is the day to plan. Reply there, not in a new mailbox.